Chief Information Officer at TZLA

Mexico

⚠️ High Performance Warning

All of our roles at TZLA Club demand exceptional performance and dedication. Before applying, please understand:

• We maintain extremely high standards and expect consistent excellence
• The work environment is fast-paced with ambitious deadlines
• You must be comfortable with rapid changes and quick decision-making
• We expect proactive problem-solving and independent thinking
• The roles require dedication beyond standard 9-to-5 expectations

Only apply if you thrive in high-performance environments and are committed to delivering outstanding results.

Position Overview

TZLA is seeking a visionary Chief Information Officer (CIO) to join our executive team. This role is crucial for leading our technological initiatives, ensuring digital innovation, and maintaining robust IT infrastructure that supports our mission of redefining what "health" means. As CIO, you'll work primarily remotely with a professional home office setup, leading both virtual and on-site IT operations. You'll need excellent communication capabilities and technical expertise.

Key Responsibilities 

• Develop and implement comprehensive IT strategies and Policy aligned with business objectives
• Manage technology infrastructure and ensure system security
• Participate in Business Continuity Planning.
• Facilitate digital transformation initiatives across all departments
• Oversee IT budgets and resource allocation
• Ensure INFOSEC and compliance with industry standards

Required Technical Skills

• Strong background in technology infrastructure and security
• Experience with CRM systems (particularly GoHighLevel)
• Knowledge of customer support platforms (Zendesk)
• Proven track record in digital transformation initiatives
• Proficient in documentation and knowledge management systems (Notion)
• Understand donation processing systems and financial technology
• Proficient with APIs for system integration and data exchange
• Experience with email server management
• Familiar with hosting and infrastructure management
• Knowledge of security best practices and compliance requirements

Required Soft Skills

• Proven ability to lead strategic planning and execute technical initiatives
• Experience fostering innovation and accountability within technical teams
• Excellent problem-solving abilities
• Strong technical and non-technical coaching and mentorship abilities to help develop talent
• Clear and strategic communication skills across technical and non-technical teams
• Ability to learn new technologies quickly
• Detail-oriented with strong organizational skills
• Proactive approach to system maintenance and optimization

Preferred Qualifications

• 10+ years of IT leadership experience
• Experience with educational technology platforms
• Knowledge of AI integration and implementation
• Experience with community management platforms
• Background in inventory management systems

Core Technology Stack Oversight

The CIO will be responsible for overseeing and guiding the strategic direction of our technology infrastructure, including the systems managed and maintained by the Systems Administrator, such as:

Documentation & Knowledge Management

• Notion - Wiki, Project Management, Documentation systems

Customer Management & Support

• GoHighLevel - CRM, Forms, Website, Automations
• Zendesk - Member and Admission Ticket Management

Communication & Community

• Telegram - Internal Communications and Member Groups
• Google Workspace - Email and Productivity Suite

Operations & Infrastructure

• Inflow - Inventory and Order Management

Donation Processing

• Bitcart - Crypto Processing
• Revolut - Fiat Solutions

AI Solutions

• MyAskAI - Knowledge Management
• Castmagic - Video Processing

Opportunity

This position offers a unique opportunity to shape TZLA's technological future. We're looking for someone who can start as soon as possible, but we'll take the time needed to find the right cultural and professional fit.

We don't expect perfection for you to qualify for this job, and you'll get training as needed. We are big on making our jobs easier over time... We do expect intelligence, energy, and a "get it done" attitude. When you have questions, you will find the answers within a quick Telegram message.

TZLA Team Benefits

• TZLA employees gain unique expertise: We're pioneering plasma technology --it's like being part of Apple in the '70s when they launched their first computer
• Experience rapid skill development through hands-on involvement in cutting-edge projects
• Grow in an environment that values innovation over conformity
• Regular all-team, full-paid retreats in exotic destinations!
• Free English and Spanish classes.
• High-end working environment: our founders have extensive experience building start-ups in the old world. And they are using these same tools to create something ready for the new one.
• On-site positions include comprehensive health coverage with dedicated plasma machine for team use.
• TZLA employees receive a substantial discount on Club membership, to get their own Kit.

About TZLA

TZLA Club is a science club revolutionizing the concept of health. We provide our members with a unique science kit that harnesses the power of plasma, allowing them to experiment with its health-improving properties. Our team consists of brilliant, disciplined, and positive individuals who are pushing the boundaries of technology beyond conventional limits.

How to Apply

Please submit your resume and a cover letter detailing your experience with similar technology stacks and your approach to systems administration. To prove you've read this entire job description carefully, please include "TECHSTACK2025" in your application when describing why you're applying for this position.

Next Steps:

1. We will carefully review your application materials and initial form responses
2. If your profile matches our requirements, we'll schedule a preliminary 30-minute video call to:
   • Discuss your experience and skills in detail
   • Share more about TZLA's vision and culture
   • Clarify any questions about the role
   • Review compensation expectations
3. Successful candidates will go through a second interview with our C-level:
   • Discussion of your exceptional capabilities and how they elevate our team standards
   • Evidence of past achievements that demonstrate raising performance bars
   • Presentation of innovative solutions you've implemented
   • Assessment of your unique skills that complement and enhance team capabilities
   • Examples of how you've driven excellence in previous roles
   • Compensation package
   • Start date and onboarding timeline
4. After acceptance, you'll begin an intensive onboarding process to ensure mutual fit:
   • Week 1: System access setup and initial training & shadowing
   • Weeks 2-4: In-depth knowledge transfer and role transition

We aim to make decisions quickly while ensuring we find the right fit for our team.