🧳 HR Process & Travel Lead

⚠️ High Performance Warning

All roles at TZLA Club demand exceptional performance and dedication. Before applying, please understand:

• We maintain extremely high standards and expect consistent excellence
• The work environment is fast-paced with ambitious deadlines
• You must be comfortable with rapid changes and quick decision-making
• We expect proactive problem-solving and independent thinking
• The roles require dedication beyond standard 9-to-5 expectations

Only apply if you thrive in high-performance environments and are committed to delivering outstanding results.

Position Overview

Reporting to the Head of HR, the HR Process & Travel Lead designs, documents, audits, and continuously improves repeatable operating systems so execution is fast, consistent, and measurable. You build and maintain clear workflows, standards, templates, stage definitions, SLAs, and definitions of done, and you ensure teams follow them with minimal friction.

Travel coordination is another key element that you’ll steward. You’ll run a clean process from travel request to successful return, while applying the same process-engineering discipline used across the broader HR Ops system.

Key Responsibilities

Process Engineering & Continuous Improvement (Primary)

• Own HR Ops process improvement as a system: intake, approvals, execution, documentation, escalation, and closeout across recurring workflows (travel is one major pipeline).
• Build and maintain repeatable workflows using Lean discipline: standards, signals, measurement, and continuous improvement.
• Create and keep current the process architecture: stage definitions, entry/exit criteria, RACI/ownership, SLAs, handoffs, and “definition of done.”
• Maintain and update standardized tools: SOPs, templates, checklists, scorecards, forms, and trackers so there are zero missing artifacts.
• Establish a lightweight QA/audit cadence (spot checks + periodic deep reviews) to ensure steps are being followed and documentation remains clean.
• Track and report basic metrics (cycle time, on-time rate, stage duration, exception/rework rate); identify bottlenecks and implement practical fixes.
• Run retrospectives on exceptions and disruptions; turn “what happened” into updates to SOPs, checklists, and training.
• Periodically run the process end-to-end as the requestor to test clarity, fairness, and usability; ship improvements quickly.

Travel Operations

• Own the end-to-end travel workflow: intake → options → approval → booking → documentation → traveler support → closeout, with clear stage definitions, SLAs, and escalation paths.
• Maintain travel artifacts and controls: approvals, confirmations, receipts/invoices, consolidated itineraries, closeout packets; keep travel-related policies, vendor terms, and critical dates organized and version-controlled.
• Manage travel vendors and performance: preferred vendor roster, quotes and booking workflows, change handling, and reporting on documentation completeness, on-time booking, and exception/rework trends.

Required Skills

• High level of organizational and documentation discipline; you like keeping templates, SOPs, and trackers clean and current.
• Strong process mindset: you think in checklists, stages, and definitions of done, and you are comfortable following and refining established procedures.
• Strong travel operations execution: booking, change handling, traveler support, and documentation hygiene.
• Vendor management with clear scopes, standards, and accountability.
• Calm execution under pressure; proactive problem-solving.
• High attention to detail and strong written communication.

Preferred Skills

• Cross-border travel coordination experience with tight timelines.
• Experience building a lightweight operations function: cadence, checklists, vendor roster, and escalation paths.
• Spanish fluency.

Core Tech Stack

• Notion: Most of our operations go through Notion, including checklists, logs, approvals, and documentation.
• Communications: Telegram groups, Google Workspace
• Vendor portals: Carrier/hotel/marketplace portals as needed

KPIs You Will Own

• Preventative vs reactive work ratio (trend toward proactive planning vs last-minute fire drills)
• SOP freshness (SOPs reviewed/updated on a set cadence; no stale “source of truth” docs)
• Exception rate (percent of requests requiring escalations/rework due to missing info or missed steps)
• Travel documentation completeness (approvals/receipts/invoices/confirmations)
• Change-event resolution time (rebook/route changes handled fast and clean)
• Travel disruption rate (trend downward via better planning/vendor selection)
• Adoption/compliance rate (requests processed through the defined workflow vs handled ad hoc)

About TZLA At TZLA Club, our members become superhuman. TZLA is the first self-directed health science club, revolutionizing the concept of healing. We provide our members with a unique science kit that harnesses the power of plasma, and support them to experiment with its miraculous properties. Our team consists of brilliant, disciplined, and positive individuals who are pushing the boundaries of technology beyond conventional limits.

Why Join TZLA?

• Foundational Impact: You will build this function from the ground up. Your work will not be a footnote; it will be the blueprint.
• A Culture of Excellence: Work with a disciplined, brilliant team in a high-end environment that rewards initiative and outcomes.
• Live the Mission: Receive a substantial discount on a TZLA Club membership and experience our technology firsthand.
• Global Gatherings: Participate in regular, fully-paid team retreats in exciting destinations.

Next Steps As a test of attention to detail, please include "VOLUNTARYISMROCKS" in your application's "Briefly describe why you are applying for this position" section. This helps us identify candidates who take the time to read and understand our requirements.

Our goal is to approach each hiring decision methodically, ensuring we identify the right fit for our team. Our process is built on mutual discovery and respect, allowing both sides to assess alignment thoughtfully.

1. Application Review: We meticulously review your materials.
2. Strategic Assessment: Qualified candidates will complete a brief, real-world scenario questionnaire to demonstrate their strategic and technical approach.
3. Screening Interview (60 mins): A deep dive into your experience and a clear look into TZLA's vision and culture.
4. C-Level Interview: A conversation with founders to discuss your unique capabilities, past achievements, and how you elevate team performance. We will cover compensation, vision, and onboarding.